Privacy Policy

Beau. Heartmade

At Beau. Heartmade, we deeply value your trust. We are committed to protecting your personal information and respecting your privacy.

Information We Collect

When you interact with us — whether you make a purchase, subscribe to our updates, leave a review, or connect with us through social media — we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
We may also collect certain technical information, such as your IP address and browsing behavior, through cookies when you visit our website.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
  
  

• Communicate with you regarding your purchases, promotions, and updates
  
  

• Provide you with the best service and support
  
  

• Improve our products, services, and customer experience
  
  

• Ensure the security and functionality of our website

Protection of Your Information

We take appropriate measures to protect your personal data. Your information will never be sold, rented, or shared with unrelated third parties for marketing purposes.

Access to your data is limited to authorized personnel who are required to keep the information confidential.

Your Choices and Rights

You have the right to:

• Access and review the personal information we hold about you
  
  

• Request correction or update of your information
  
  

• Request deletion of your information
  
  

• Withdraw your consent for certain uses of your data
  
  

To exercise any of these rights, please contact us at the email provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, or as required by applicable laws. Generally, transaction-related data is retained for up to 3 years.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies allow us to understand how you use our site and to personalize your experience. You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to reach out to us at:

📧 beau.heartmade@email.com

 

Terms & Conditions

Beau. Heartmade

Welcome to Beau. Heartmade. By accessing or purchasing from our website, you agree to the following terms and conditions:

Product Information

We strive to ensure that all product descriptions, images, and details provided are accurate. However, due to the handcrafted nature of our products, slight variations in color, texture, and scent may occur — making each piece truly unique.

Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices may change without prior notice; however, confirmed orders will not be affected by any price changes.

Payment

We accept secure payment methods including credit/debit cards, bank transfers, and any other payment options displayed at checkout. All transactions are encrypted for your protection.

Order Confirmation

Once you place an order, you will receive a confirmation email. If you do not receive confirmation within 24 hours, please contact us to ensure your order was successfully placed.

Intellectual Property

All content on our website, including logos, images, designs, and texts, are the property of Beau. Heartmade. Unauthorized use, reproduction, or distribution is prohibited.

Shipping & Return Policy

Beau. Heartmade

Shipping Information

• We ship within Thailand via reliable courier services.
  
  

• Standard processing time for orders is 3–5 business days after payment confirmation.
  
  

• Shipping fees will be calculated at checkout and added to your total.
  
  

Note: During peak seasons or special promotions, processing times may be slightly longer.

Delivery

Delivery times vary based on your location but typically range between 2–7 business days after dispatch.
We are not responsible for delays caused by the courier or any events beyond our control (e.g., natural disasters, customs delays).

Returns & Exchanges

Because our products are handcrafted and made-to-order, all sales are final.
We do not accept returns or exchanges unless the product is defective or damaged upon arrival.

If you receive a defective or incorrect product, please contact us within 3 days of receipt with clear photos, video and your order number.
We will arrange a replacement or refund, depending on the situation.

Cancellations

If you wish to cancel an order, please contact us within 12 hours after placing the order.
After this period, cancellations may not be possible due to the production process.

Customer Support

For any questions about your order, shipping, or returns, please contact us at:
📧 beau.heartmade@email.com

 

International Shipping Policy

Beau. Heartmade

At Beau. Heartmade, we are delighted to offer international shipping so you can enjoy our handcrafted products wherever you are.

Shipping Destinations

We currently ship to select international destinations. If your country is not listed at checkout, please contact us to inquire about custom shipping options.

Processing Time

All orders are processed within 3-5 business days after payment confirmation.
Customs or local holidays may affect processing and delivery times.

Shipping Rates

International shipping rates are calculated at checkout based on the weight, size, and destination of your order.
Please note that shipping rates do not include any import duties or taxes.

Duties and Taxes

International orders may be subject to import duties, customs fees, and taxes once they arrive in your country.
These charges are the responsibility of the customer and are not included in our shipping fees.

We recommend checking with your local customs office for more information on potential charges.

Delivery Time

International delivery times vary depending on the destination country, but typically range between 7–21 business days after dispatch.

Please note that delivery times may be affected by customs clearance procedures, which are outside of our control.

Lost or Delayed Packages

While we do our best to ensure timely delivery, Beau. Heartmade cannot be held responsible for delays or lost packages caused by shipping carriers or customs authorities.
If you experience any issues, please reach out to us — we will do our best to assist you.

Customer Support

If you have any questions regarding your international order, shipping, or delivery status, please contact us at:
📧 beau.heartmade@email.com